Support

Get help

Email info@oberwalder.net with a description of the problem, your iPhone and Apple Watch models if relevant, and the sensor make/model if it's a connection issue. Screenshots help a lot.

Requirements

• An iPhone with a recent version of iOS.
• Apple Watch is optional, for the ride‑control companion and heart rate.
• Bluetooth Low Energy (BLE) sensors are optional, for extra speed, heart rate, cadence, power, and calorie data.

My ride isn't tracking / the GPS route is missing

• Check Location permission: iOS Settings → Privacy & Security → Location Services → VeloCyRaptor should be allowed while using the app.
• Make sure Location Services are switched on for your device overall.
• Start recording before you set off. Recording continues with the screen locked or another app in front; at the start of a ride iOS may ask whether VeloCyRaptor may always use your location, which helps it keep recording in the background.
• GPS accuracy can suffer in tunnels, dense forest, or between tall buildings; the route will pick back up once signal returns.

A Bluetooth sensor won't connect

• Confirm the sensor is Bluetooth Low Energy (BLE) — some older ANT+‑only sensors aren't compatible.
• Wake the sensor first — most cadence, power, and speed sensors only start broadcasting once they detect motion, so give the pedals or wheel a spin before pairing.
• Make sure Bluetooth is switched on in iOS Settings.
• Disconnect the sensor from any other app or head unit first — most BLE sensors can only pair with one device at a time.

Apple Watch companion issues

• Make sure the VeloCyRaptor Watch app is installed and your Watch is paired and connected to your iPhone.
• If ride controls or heart rate aren't showing up, try force‑closing and reopening the Watch app.

Rides aren't appearing in Apple Health

• Open the Health app → your profile picture → Apps → VeloCyRaptor, and make sure the categories you expect (Workouts, Heart Rate, etc.) are turned on.
• Apple Health sync only applies going forward — a ride recorded before you granted permission won't retroactively appear.

Frequently asked questions

• Does VeloCyRaptor need an account? No — there's no sign‑up or login.
• How do I export a ride? Open the ride and use the export option to save it as a FIT file, then choose where to send it from iOS's share sheet.
• Does my ride data sync across my devices? Ride history is stored on the device you recorded it on; VeloCyRaptor doesn't sync it between your devices itself. If you use Apple Health with iCloud sync enabled, workouts written to Health follow Apple's own sync, independent of VeloCyRaptor.
• Is my data safe? Your rides stay on your device and, optionally, in Apple Health; your bikes, service items and tile layout can sync through your own iCloud account. There is no account and no server — see the privacy policy.
• How does auto‑pause work, and how do I turn it off? When you stop at a traffic light or take a break, VeloCyRaptor pauses your ride after 5 seconds below 5 km/h (about 3 mph) and resumes the instant you ride off, with a visible message and a haptic tap on iPhone and Apple Watch each time. You can switch auto‑pause off in Settings. If you pause a ride manually, it is never resumed automatically.
• How do I switch between kilometres and miles? Go to Settings › Units. Automatic follows your iPhone's region; Metric and Imperial override it. The choice also applies to Apple Watch and the Lock Screen. Only the display changes — rides are still recorded, stored in Apple Health and exported as FIT files in metric.
• How do service reminders work? In the Activities tab, open Bikes and add a service item to a bike — chain, tires, brake pads or a part of your own — with its interval. It turns amber shortly before it is due and red once overdue; reset it after the service. If you switch on notifications on the Bikes screen, you get a notification when a part becomes overdue. Rides count toward a bike by its name, so renaming a bike starts a new total.

Feature requests

Missing a metric, a sensor type, or an idea for the app? Send it to info@oberwalder.net — every suggestion gets read.

Translations

This site and its apps are available in several languages. The translations were produced with the help of AI and may contain errors or unnatural wording. If you spot a mistake, please let me know at info@oberwalder.net — your feedback helps improve the quality.